Guidance by Raju Manthri Educational Services (“Guidance by Raju Manthri,” “we,” “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and share your information when you visit our website, submit an enquiry, complete a Meta/Facebook/Instagram lead form, contact us through WhatsApp, telephone, email or use our counselling services.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Full name

• Phone number

• Email address, when provided

• City, state or current location

• Whether the enquiry is submitted by a student, parent or guardian

• NEET examination status, score range, rank or other academic information

• Preferred course, college, state and admission category

• B-Category, NRI or other counselling preferences

• Messages and information shared during calls, WhatsApp conversations or counselling sessions

• Website usage information such as IP address, browser type, device information, pages visited and cookies

Please provide only information relevant to your counselling enquiry.

2. How We Collect Information

We may collect your information through:

• Our website and enquiry forms

• Meta, Facebook or Instagram Instant Forms and lead advertisements

• Phone-number verification through a one-time passcode

• WhatsApp, telephone, SMS and email

• Counselling appointments and direct interactions

• Cookies, analytics tools and similar website technologies

Information submitted through Meta products may also be processed by Meta according to Meta’s own Privacy Policy.

3. How We Use Your Information

We may use your information to:

• Respond to your enquiry

• Contact you through phone, WhatsApp, SMS or email

• Verify your contact details

• Understand your counselling requirements

• Review your academic profile and eligibility information

• Provide NEET UG or NEET PG counselling guidance

• Assist with college shortlisting, counselling strategy and choice filling

• Schedule counselling calls or appointments

• Provide service-related updates and reminders

• Maintain enquiry and counselling records

• Improve our website, advertisements and services

• Prevent spam, fraud or misuse

• Fulfil applicable legal and regulatory requirements

Submitting an enquiry does not guarantee admission, allotment or eligibility. All admissions remain subject to official counselling rules, eligibility conditions, seat availability and decisions of the relevant authorities.

4. Consent and Communications

By submitting your information, you consent to being contacted by Guidance by Raju Manthri through telephone, WhatsApp, SMS or email regarding your counselling enquiry and related services.

You may withdraw your consent for promotional communications at any time by replying STOP or contacting us using the details provided below. Withdrawal will not affect processing already completed before your request.

5. Sharing of Information

We may share information only when reasonably necessary with:

• Authorised employees, counsellors and team members

• Website hosting, CRM, cloud-storage and communication service providers

• Meta, WhatsApp, email, SMS and analytics service providers

• Professional advisers or service partners supporting our operations

• Government authorities, regulators or law-enforcement agencies when legally required

We do not sell or rent personal information to unrelated third parties.

If information must be shared with an external institution or service provider for a specific counselling-related purpose, we will use it only for the requested service and as permitted by applicable law.

6. Data Storage and Security

We use reasonable administrative, organisational and technical safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure. Users should avoid sharing passwords, OTPs, banking credentials or other unnecessary sensitive information with us.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to and manage your enquiry

• Provide counselling services

• Maintain required business records

• Resolve disputes

• Comply with applicable legal obligations

When information is no longer required, we may securely delete or anonymise it, subject to legal and operational requirements.

8. Information Relating to Minors

Our online lead forms and advertisements are intended for individuals aged 18 years or above.

If a candidate is under 18, a parent or legal guardian should submit the enquiry and provide consent on the candidate’s behalf. We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.

9. Cookies and Analytics

Our website may use cookies and analytics technologies to understand website traffic, improve performance and measure advertising effectiveness.

You may control or disable cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.

10. Third-Party Platforms and Links

Our website may contain links to third-party websites or services, including Facebook, Instagram, WhatsApp and other platforms.

These third parties maintain their own privacy policies and practices. We are not responsible for how external websites or platforms collect or use information.

11. Your Privacy Rights

Subject to applicable law, you may request to:

• Know what personal information we hold about you

• Correct or update inaccurate information

• Withdraw consent for certain uses

• Request deletion of information that is no longer required

• Raise a concern or grievance regarding the handling of your information

To make a request, contact us using the details below. We may need to verify your identity or phone number before processing the request.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, data-handling practices or legal requirements change.

The revised policy will be published on this page with an updated “Last Updated” date. We encourage users to review this page periodically.

13. Contact and Grievance Information

For privacy questions, corrections, consent withdrawal, deletion requests or grievances, contact:

Guidance by Raju Manthri Educational Services

Email: info@guidancebyrajumanthri.com
Phone: +91 96666 33564

Address:
House No. 13-11-74/F
Flat No. 104, Sri Sai Apartment
Prabhat Nagar, Chaitanyapuri
Hyderabad – 500060
Telangana, India